Return Policy

Last Updated:

Overview

This Return Policy outlines the terms and conditions for returning rented furniture and décor items to Removalaspine. As a rental service, our return process differs from traditional retail purchases.

Collection Process

All rented items must be returned through our collection service. We will collect items from the delivery address on the agreed collection date. You do not need to return items to our facility.

Collection Requirements

To ensure smooth collection, please ensure:

All items are ready for collection at the agreed time
Items are accessible and not blocked by other objects
Someone is present or an authorized representative is available
Items are in the same location as delivered, unless otherwise arranged

Item Condition

Expected Condition

Items should be returned in the same condition as received, accounting for normal wear and tear. Normal wear and tear includes:

Minor scuffs or scratches consistent with normal use
Light soiling that can be cleaned with standard methods
Expected wear from standard event use

Damage Assessment

Upon collection, our team will inspect items for damage. If damage beyond normal wear and tear is found, you will be notified and charges may apply. Damage charges are based on:

Cost of repair for repairable items
Replacement value for items that cannot be repaired
Loss of rental income if items are unavailable for future rentals

Late Returns

If items are not available for collection on the agreed date, additional rental charges will apply. Late return fees are calculated as follows:

First 24 hours: 50% of daily rental rate
Each additional day: Full daily rental rate

Please contact us immediately if you need to extend your rental period or if you encounter issues preventing collection.

Missing Items

If any items are missing at the time of collection, you will be charged the full replacement value of the missing items. We recommend keeping an inventory of all rented items during the rental period.

Refund Policy

Booking Cancellations

Refunds for cancelled bookings are processed according to our cancellation policy:

Cancellations made more than 14 days before the event: Full refund minus processing fee
Cancellations made 7-14 days before the event: 50% refund
Cancellations made less than 7 days before the event: No refund

Service Issues

If you experience issues with our service that prevent you from using rented items as intended, please contact us immediately. We will work with you to resolve the issue, which may include:

Replacement of damaged or defective items
Partial refund for unusable items
Credit toward future rentals

Refund Processing

Refunds, when applicable, will be processed within 10-14 business days using the original payment method. Processing times may vary depending on your financial institution.

Disputes

If you disagree with any charges or assessments made during collection, please contact us within 48 hours of collection. We will review your concerns and work to resolve any disputes fairly.

Special Circumstances

Weather-Related Issues

If severe weather prevents collection on the scheduled date, we will work with you to reschedule at no additional charge.

Event Cancellations

If your event is cancelled due to circumstances beyond your control, please contact us as soon as possible. We will work with you to find a fair solution, which may include rescheduling or partial refunds.

Contact for Returns

For questions about returns, collections, or to report issues, please contact us:

Removalaspine
4/21 Middle Rd, Hillcrest QLD 4118, Australia
Phone: +61413910085
Email: info@removalaspine.world

Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be effective immediately upon posting on our website. The "Last Updated" date at the top of this page indicates when changes were last made.

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